Abstract：The potential dispatchable resources of electric power，heat，cool and gas in the integrated energy

system（IES）are important contributors to reduce the operating cost of IES. In order to guarantee the customer

satisfaction while reducing operating cost of IES，a IES day-ahead optimal dispatch model considering an integrated satisfaction constraint was established. Firstly，based on the thermal inertia of the temperature control load，a virtual energy storage model of the flexible heating load and cooling load in the community IES was established. Then，a flexible electric load and gas load optimal dispatch model was established based on the classification method of shiftable load，transferable load，and curtailable load. Furthermore，a satisfaction model based on an integrated weighting method combining subjective and objective methods was established，and IES operating economy and equipment capacity utilization were compared under different satisfaction value. Programming was carried out in Matlab，and branch and bound method was applied to solve simulation examples. Simulation results indicate that the declared optimal dispatch model can reduce the operating cost of IES，improve the equipment capacity utilization of IES and guarantee the customer satisfaction.

      Key words：community integrated energy system；hybrid satisfaction；demand response；virtual energy storage